Refund policy

Returns/Exchanges

Thank you for shopping with Lalita. Our hope is that your purchase meets or exceeds your expectations; otherwise, you may of course return it at our expense (minus original shipping costs) for EXCHANGE or MERCHANDISE CREDIT. We do not offer credit card refunds.

All returned packages must be received by our Returns Department within 14 days from the date your order is delivered. Eligible returns must have all original tags attached and will not be accepted if they have been worn, altered, washed or damaged. Ineligible returns will be shipped back to the sender at the purchaser's expense.

In order to return or exchange the item you must contact sales@lalita.com to initiate the return during this time frame. We will then email you a shipping label to return the items to us.

Due to the delicate nature of our products, please take care when returning items to us. Every item shipped is inspected by a senior staff member to ensure quality control.

Please use care when trying on the garment for fit. Body creams, heavy perfume and jewelry can cause the garment to become soiled or damaged and therefore cannot be returned or exchanged. If the garment is soiled, damaged, washed or if any of the tags have been removed, the garment will be sent back to the purchaser at the purchaser's expense. In the case that defective merchandise is received, Lalita is happy to provide a replacement of the same style and size, provided the return meets all other standard return guidelines.